Orders & Shipping
How long does shipping take?
Orders are usually delivered in 3 - 7 business days, for remote areas, delivery may take 3–14 days.depending on location.
Do you ship internationally?
Currently, we ship to [list of countries]. More regions coming soon!
What if my machine arrives damaged?
Contact our support team within 48 hours with photos for a free replacement or refund.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
What is your return policy?
30-day return window for unopened kits and unused machines. Please review our full policy.
Who is responsible for return shipping costs?
Return shipping costs are the responsibility of the customer unless the product is faulty or damaged.
Product & Brewing
Do I need any prior brewing experience?
No! iGulu is designed for beginners and pros alike.
How long does it take to brew a drink?
The fermentation time depends on the type of beverage. Typically, most recipes can be completed within 6 to 20 days.
Can I customize my own recipes?
The machine supports both iGulu’s brew kits and your own purchased ingredients. You can start brewing using the machine’s built-in fermentation recipes. After purchasing and activating the Master Card (Master Mode), you can customize fermentation process (such as temperature and time) to DIY your brew.
How much does each batch make?
The full volume of the iGulu fermentation keg is 5L. Each standard brewing batch yields 1 gallon (3.8L), which is approximately 8 pints.
Is it safe to brew alcoholic drinks at home?
Yes, our machines are built to comply with home use safety standards. Always follow local laws.
Can I brew non-alcoholic drinks?
Absolutely. You can brew kombucha, non-alcoholic beer and many fermanted beverage.
Product & Warranty
What does the iGulu warranty cover?
All iGulu Automated Home Brewers come with a hassle-free warranty, including repair or replacement and ongoing support of your machine.
What is the duration of the warranty?
The warranty covers:
3-Year Warranty: Compressor, Fans, and Heaters.
1-Year Warranty: Fermentation keg, Power adapter and cables, Brewer lid, Tap handle
What is not covered under the warranty?
Damages, costs, or repairs incurred as a result of self-repair or misuse are not covered. Consumable parts like dispensing couplers, tubes, spouts, and drip trays are also excluded.
App & Brewing Process
Do I need the app to use the machine?
The app is recommended for full control and customization, but basic functionality works without it.
How can I download the iGulu app?
For iPhone users: You can search for “iGulu” in the App Store to download and install it directly.
For Android users: You can search for “iGulu” in the Google Play Store to download and install it directly.
How do I set up my iGulu F1 Home Brewing Machine?
[Need Answer]
What features does the app include?
Brewing timer, progress tracking, recipe customization, community support, and cleaning reminders.
Can I use my own ingredients with the iGulu machine?
[Need Answer]
How long does it take to brew beer with the iGulu machine?
[Need Answer]
Can I connect multiple machines to one account?
Yes, manage multiple brewers from a single dashboard.
Leasing & Subscription
What is the iGuluDash Leasing Program?
It’s a flexible rental plan that lets you try an iGulu smart brewing machine with monthly brew kit delivery—pay monthly, cancel anytime, or buy it out later to keep the machine.
What are the terms of the leasing program?
You pay $49/month with $100 deposit, get any 6 FREE brew kits delivered quarterly, and can buy out the machine for $199 after 6 months - or continue the lease. Early returns incur a restocking fee that will be deducted from the deposit.
Can I purchase the machine after the lease period?
Yes — you can buy the machine for $199 after 6 months, or continue renting until month 18, after which the machine is yours to keep at no extra cost.
How do I manage my subscription?
You can manage, pause, or cancel your subscription anytime through your iGulu account dashboard or by contacting our customer support: support@igulu.com
Can I return the machine after the lease period?
Yes, you can return the machine anytime during the lease by contacting support@igulu.com. However, depending on how long you’ve leased it, a return fee may apply and part of your deposit may be deducted.
Community & Support
How can I join the iGulu brewing community?
Recipe Center
Where can I find brewing tips and shared recipes?
Recipe Center
How do I contact customer support?
You can reach customer service Monday through Saturday, 9 AM to 6 PM PST, at 1-866-884-4858 or via email at support@igulu.com
About Kits
Q: How much does one kit brew? How many servings is that?
A: Each kit typically brews about 3.5 liters—roughly 6 to 7 cups depending on carbonation and pour size.
Q: How should I store the kit before opening? Do I need to use it all at once?
A: Keep unopened kits in a cool, dry place (50–68°F). Once opened, you can portion out what you need and seal the rest—just refrigerate and use within one week for best freshness.
Q: I already own a home brewing machine—can I use iGulu ingredient kits?
A: Yes! Our kits work with most standard smart brewing machines. Just double-check your machine’s compatibility for best results.
Q: What if my brew tastes too sweet?
A: Everyone’s taste is different. If it’s too sweet for you, simply switch your machine back to "Fermentation" mode and let it brew a few extra days. You can taste along the way using a CO₂ cylinder.
Q: Where are your ingredients made?
A: Our malt extracts are produced and processed in the U.S. Other ingredients—like hops and yeast—are sourced from France, then carefully packaged in China and imported to the U.S.
Q: How long will the finished drink stay fresh?
A: Once brewed, we recommend drinking within 7–10 days and keeping it refrigerated to preserve the best flavor.
Q: Are there any allergens I should be aware of?
A: Some kits contain barley malt or yeast. Always check the ingredient list and consult with a medical professional if you have allergies.
Q: Can I still use the kit after the expiration date?
A: We don’t recommend it. Expired kits may lose flavor, ferment unevenly, or produce subpar results.
About Brewing Machines
What kind of drinks can I brew with F1/S1?
You can brew over 100 diverse craft beer styles, plus variety of fermented drinks like Kombucha, Cider, Wine, Tea and more!
Check out how to brew apple hard cider with F1 HERE
Do I need to use a CO2 cylinder with the machine?
Yes. However, due to the difficulty and associated costs with shipping gas items, we've elected to exclude the CO2 tank from the F1 package. The CO2 Gas Cylinder Tank can however be purchased as an optional item. Alternatively, the built in airpump functionality can dispense the brew by pumping air into it. We recommand you to drink up the brew within 24 hours if airpump function is utilized.
How long can I store the beer in F1 after brewing process is done?
You can store finished brew in the F1 machine with the machine turned on and set to "COOL" mode for up to 30 days when using a SodaStream or similar CO2 tank. However, if you used an air pump without a soda bottle, it's recommended to finish the brew within 24 hours.
Can I use F1 as a cooling beer dispenser only?
Yes. Your local market offers a diverse range of 5L barrel brands that are compatible with the F1, allowing you to transform it into the ultimate beer dispenser for cooling using the AT/AS dispensor included in F1 package.
How to clean and maintain iGulu?
Cleaning is an important task for brewing. We recommend following these steps for cleaning
Disconnect the beer tube and air tube on the fermentation tank.Manually release the pressure through the safety valve and open the fermentation tank lid.
Rinse the keg with water first, then soak it in water for a while.
Clean the inner wall of the fermentation tank and lid with a clean sponge and dishwashing detergent.
Rinse thoroughly with clean water.
The pipes can be cleaned with a brush of about 5mm. If you don't want to clean the pipelines, you can replace them with a disposable set of pipelines. Official accessories and other products will soon be available for purchase.
Please use a dry and soft cloth to wipe the machine body and display screen (be careful not to touch the inner wall of the machine with your hands when it has just completed cooling to avoid getting cold).