Informativa sui rimborsi

At iGulu, we stand behind the quality of our products. If you're not satisfied with your purchase, weʼre here to help — within reason.

Return Window

You may request a return within 30 days of receiving your item.

Please note:

.   Returns are not accepted on brewer machines unless they are defective or damaged during shipping.

.   Returns will not be accepted for reasons such as customer preference or change of mind

To qualify for a return:

.   The item must be unused, unworn, and in original condition

.   It must include all original packaging, tags, and receipt or proof of purchase

 

 How to Start a Return

1.  Email support@igulu.com with the subject: Return Request – Order #[Your Order Number]

2.  Include the following in your email:

.   Your original order number

.   Photos of the item if it's defective or damaged

.   A brief reason for your return

3. Once approved, weʼ ll send you:

.   A return shipping label

.   Detailed return instructions

4. Ship the item to:

17583 Railroad Street, City of Industry, CA 91748, United States

A Items sent back without prior return approval will not be accepted.


Exchanges

We do accept exchanges. The fastest way is:

1.  Request a return and send back the item.

2. Once approved, place a new order for your desired item

Return Shipping

.   Free return shipping is provided for eligible returns

.   You ʼ ll receive a downloadable return label once your return is authorized .   No restocking fee will be charged

 

Refunds

.   Refunds are processed within 10 business days after the returned item is received and inspected

.   Approved refunds will be issued to your original payment method .   Depending on your bank, processing time may vary

 

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. This withdrawal period is extended if it ends on a weekend or public holiday.

How to start a return or cancellation:

• Log in to your customer account at https://shopify.com/80975003938/account to submit a return or cancellation request.
• If you checked out using a phone number only (without an email address), please use the link in your SMS order confirmation to request a return.

Refunds: We will process your refund within 14 days of receiving your returned items. The refund will include the standard outbound shipping cost you paid at checkout.

Return shipping: You are responsible for the cost of return shipping unless otherwise stated.

Exemptions: The right of withdrawal does not apply to:

• Customized or personalized products
• Perishable goods
• Sealed products that have been opened and cannot be returned for hygiene reasons

 

Damages & Issues

Please inspect your order upon delivery.

Contact us immediately at support@igulu.com if:

.   Your item is defective

.   Your item is damaged

.   You received the wrong item

We will evaluate the issue and make it right.

 

Return Methods

We accept returns:

.   By mail (preferred)

.   In-store (only if specified during your support interaction)

 

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