So, why is customer support ghosting me? I have not received any reply to the last 2 emails that I have sent. Which has been a week now. Initially they were responsive and then nothing. I have a de...

Hi Bernd, Another possibility its leaking through the Despinsing tube. Do you can the tube clamped down? Or maybe another possibility could be that it is bleeding off through the pressure line in...

Ok thanks I'll try again

Hi Angelo, I think you could contact support@igulu.com to help you place an order or solve the issue.

Hi Bernd, I think there might be two possible reasons:   1. The connection between the machine and the app is disrupted (unstable WiFi connection on the machine), leading to data transmissio...

Pressure went down during fermentation  Hi I started to brew a pale ale kit 5 days ago. It started nicely but then reached a max pressure and the stated there and then surprisingly lost ...

Hello Jeff, you should reach out to support@igulu.com with your Kickstarter number and let them know.

Dear, I am trying to purchase your beer kits, but I am having difficulty. I add the items to my cart and proceed with the payment via PayPal, but while the system tries to take me back to the home ...

@April Hsiung @Admin @Freddie Shu  Do either of you have any info for my previous post here? Also, is there any update on the mashing machine progress? It's been a while since I've seen anyt...

Hi Dave, You can email the machine's serial number and relevant pictures of the issue to support@igulu.com. Our customer service team will register your after-sales case and assist in resolving th...

My display is blank.  The blue light is on but nothing shows up in display.  I have turned on and off several times.   What can I do next?

The cost of kits can definitely be a challenge, especially when you're trying to balance quality with staying on budget. It’s the same in other fields too—like when I was swamped with n...

Hi, any news on this project?

hi, I finished fermentation of a bottled a Pale Ale as instructed here (also with video) https://igulu.com/blogs/recipes/how-to-bottle-your-beer?srsltid=AfmBOopRYrvXNolaW63UQ7jHGKgkiB1qNXKDHr0eyfq...

I have the same issue on iphone

Thomas Anderegg Backer 201 on Kickstarter

I have the same issue

Hello, I was wondering when we would be receiving our extra kegs that we had originally backed (here in the US)? I haven't received a tracking number for it yet or seen anything to indicate when ...

Thank you. Your device is showing the diamond symbol.  I have one more question. Perhaps my device and the app are not working together - my device is premium upgraded, but when I try to add ...

Hi Min, The Master Card and the RFID card included with the ingredient kit are used in the same way. When the machine is idle, place the card near the "RFID" sensor on the right side of the machin...