Premium mode in the App

• M

  Min

  1/10/25, 8:47 AM

  Hello.

  My machine has been upgraded to premium with kind help, and is showing the diamond mark. However, the premium features are not available in the app.

  I have deleted the device from the app, uninstalled the app, and then reinstalled and connected the machine while the the machine is idel, but the app still says that I have to upgrade to premium.

  What can I do? Thank you for your help.

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• F

  Freddie

  1/10/25, 9:57 PM

  Hi Min,

  Please check the versions of the app and the machine system:

  • App: Go to Profile → Settings → About iGulu. The latest version for iOS is "1.7.1", and for Android, it is "1.7.0". 
  • Machine: Go to Screen → Settings → About → Version.  The latest version is 2.5.9.

  After upgrading both to the latest versions and pairing them, status and functionality synchronization can be achieved. 

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• M

  Min

  1/10/25, 11:11 PM

  Thank you.

  I have upgraded the machine and pairing again, it works now. 

   

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